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Try putting the kittens in the box, and with your hand, MAKE them dig around in the litter. That's all I did with our kittens..
As for mom, unless she's using it, the kittens may not.. but try that, and if they start, mom may too.
Also try a BIG box so they can all go in it.
Has mom seen a vet? If she's not using a box, she could have a urinary infection (mine stopped using the box, and some meds and diet change helped him immediately)!
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Zaq (cat); Piper and Marley (dogs); Stewart, Tully, Ren, Usi and Frankie (cockatiels); Jack and OogieBoogie (budgie); Samira, Quinn, Gracie, Bob, Grey, Crazy, Blue, Mary-Anne, Ginger, Buck, Greebo, Rolls and Rayne (rats); Leela, Bender, Amy, Spunky (mice); Frenchie (hamster)
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