it depends where the chinchillas located. The wheel noise doesn't bother me. I have my chinchillas cages in me my bedroom. I have both the wheel inside the cage & the large ball for them to roll around the floor for some free time. Every once in a while I do let my chinchillas roam my bedroom free for about 30 min before my kids get home. I try & give them as much exercise as they need, to get there energy out.
I hope this helps.