Oxbow has to be the best place I've ever dealed with!
The last two bags of chinchilla food we've ordered from them has been pretty powdery. My husband and I were upset about this, so I decided to e-mail them about it, just to let them know!
I sent the e-mail yesterday, and they responded by today! I was impressed with that, but more so than that, the representitive is sending me a free bag! She just asked me for purchase dates and how much powder there was in the bags.
Now, how many places would do that?? That is awesome in my eyes!