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An aquintance once worked at petco. Their district manager insisted that all herp cages contain hot rocks to promote customers buying them. The fact that the employees knew how awful hot rocks were, was a moot point. Atleast the employees here were educated, however, and the hot rocks were never plugged in and they refused to sell any to customers.

In my area I've found petsmart to be leaps and bounds worse in regards to employee ignorance. You have to remember the store is as only good as its employees, so sometimes you get lucky.

I tend to buy supplies from mail order catalogs and animals from breeders. If I am shopping at a pet store I'd rather pay more to support a quality independant shop, than succumb to patronizing chain stores.
 

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My local Petco has started giving out care sheets. They're not great, but at least they get people started. They also stopped carrying hot rocks without built in thermostats. (Though, the ones with the thermostats still get too **** hot and the thermostats are known for frying and the rock overheating anyway) But again, they're making an effort. It is nice to see, especially after I reamed them for their gerbils that had mites. :p

Rav
 

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I tend to shop at both PetSmart and PetCo but find Petsmart takes better care of thier reptiles. Some stuff at Petsmart cant be found at PetCo and vice versa.
 

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So so sad....

Exotica said:
Our specialty manager now is a vet. tech. So for now...things are going pretty good. We have a few highschool kids that work over there, something I am very against. For the most part... everyone i work with knows a bit about animals... there is just one girl.. the disabled girl nobody can fire....
She claims to know things that she doesn't know...that's dangerous. She is the type who makes it up if she doesn't know.
At least the girl you work with has an excuse for misleading customers.....she's disabled. You have to have some sympathy for her on that note because she probably doesn't realize the damage she is doing and is just trying to fit in and "do her job." She may think that you guys are making it up as you go along also! You have to empathize with the challenges she faces every day.....socially, emotionally, and intellectually. It's when I see fully capable people lying, knowing that they could be misleading someone, that I get upset. They don't have an excuse. Instead of being upset with her and hoping that she gets fired, maybe you could start showing her "better jobs" in the paper. I used to work in a preschool and one of the aides was a fully diagnosed schizophrenic. She honestly lived three different lives due to her illness, and was only 24 years old. I felt sorry for her, especially because she had two kids at home and no husband. I eventually found her "a really great job that she would just love" because our director didn't have the heart to fire her but she wasn't suited to work around children. Very sweet girl....just off a bit. You have to remember, it's not their fault they have problems.....
 

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Chain stores don't have the monopoly on ignorance. There was a fellow in our local mall, (there is only one where I live), who was selling hermit crabs. He knew nothing about them. Several times a day, he would run a rake over them to "wake them up" and give them the appearance of health because they were moving around :hammer: . The poor things are nocturnal. Half the time the poor things would not even make it to someone's home alive.

Fortunately, the mall just had a PetCo move in, so every other pet shop in the mall lost their contract. Our PetCo is so new that they have imported some "specialists." We only have three other pet stores of any consequence in our county, and the people who own them make sure that the animals are cared for and that patrons go home with accurate information. The population of our county is small enough that if they don't, EVERYONE knows and a lot of business is lost.

My mother and I sell some of our guinea pigs to one of them. So we want to make sure that they will end up in good hands.

As for the comments about folk with mental health issues, there are better ways to deal with it. Some are very teachable, and should not be given up on so easily. I have a niece with downs syndrome. Her parents adopted her at 10 months and was told that she would never amount to anything. She is now 14 and in regular classrooms. I, myself, have several issues that I need to deal with on a daily basis. One in Obsessive-compulsive disorder. This acutely comes in handy in that when I get interested in a new pet (or any subject for that matter), I get books, look up Internet sites, and consult about everyone that I know that might have any information that I can glean from them. Afterwards, I sort out everything that I can use. So don't give up on people. They might surprise you.
 
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I can do you one better.

There is a private vendor at a local mall here who has started selling sugar gliders, which are also nocturnal, at a kiosk. Around here, they're the latest fad pet. Poor things were getting rousted from their sleep in the middle of the day to get passed around a group of strangers. There were people leaving with gliders who had never heard of them before. No cage. No other supplies. Just gliders in bonding pouches.

I contacted someone, who's been contacting people and making phonecalls. Hopefully the situation will be resolved...

But I agree. PetCo and Petsmart tend to be in the negative spotlight a lot because they are chain stores. Within the chain, there are good stores and there are bad stores... it's the bad stores that give the chains a bad name. And this phenomenon is not limited to chains at all.
 

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It doesn't matter the chain, they all suck in some way. I am STILL fighting with the small animal manager at my Petsmart over housing the chins of opposite sex together. Everytime I go in, set him straight, he appologizing, mentions some excuse about the budget, no money for a second cage, then seprates them, THEN repeats it all over. Every new batch of chins is the same! I am SOOO mad. Like, I just want to beat him. :mad:
 
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lixx said:
It doesn't matter the chain, they all suck in some way. I am STILL fighting with the small animal manager at my Petsmart over housing the chins of opposite sex together. Everytime I go in, set him straight, he appologizing, mentions some excuse about the budget, no money for a second cage, then seprates them, THEN repeats it all over. Every new batch of chins is the same! I am SOOO mad. Like, I just want to beat him. :mad:
That's interesting, since the PMs here (state) are either designated male or female stores. In other words, one store will sell only male small animals, and another will sell only female small animals. It helps with population control.

Again, it all depends on the management of a particular store and/or district. Obviously, the male/female problem has nothing to do with the chain itself.
 

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I wish! Here it seems to be whatever they can get. They like having females because they 'sell better'. IE they want people to breed and sell back to them. They know that the majority of the females will be bred. It makes it even worse when they are all the same litter...
 

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Well Lizz, you'll be happy to know that when we get chins in I sex them right away (if I'm there that specific day) so I know they're going in same sex pairs. I even told the small animal manager (the one that brings in the small animals) that you CANNOT put a new chin in with another chin that's been there a while, as they may fight.

I've even had customers come in looking for me to tell the gender of their chins. We had one woman bring in a beige and grey male and thought one was a female until I showed her the spacing! She was surprised to say the least.
 

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From a swap meet? Is it legal to have animal there? :mad2:
 

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people need to research before they buy!

I agree with all of you! Peoople need to do research before they buy pets they know nothing about! I wish I would have known about htis forum 3 yearsago when I bought my cockateil! Keep up the good work!
 

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I know I have looked at the Bearded Dragon caresheets at our PetCo here and its a sad sad thing.
They recommend the death sands, water bowls (which I'll admit is a matter of preference to some degree) and no mention of impaction or prey size. Just to list the top three things which jump to mind as problems with their care sheets.
I've seen more than one teen boy pick out a caresheet when I've been there getting supplies and written down addresses to some of the better caresheets I've found on the net for Dragons at the bottom of the page. I dont know if they visited them, or even if they ended up with a Dragon, but at least I tried.
(Only three petstores in my town, one I wont patronize because they sell puppymill puppies and their reptile room stinks up the -entire- store, so you know those poor things arent getting proper care and the other one is just so full of wrong information that I am sick of going there. They actually tried to -chastise- me for using silkworms instead of their crickets...which infected our Dragon with coccidia!)
I've even gone as far as to print off care sheets for our vet (herp lover, not a herp specialist, but there isnt one in my -entire- state) to help with the other Dragons in this town that I just know are suffering because of misinformation on these poor creatures.

And Rav is right, most of the lizards sold now are captive bred, and its leading to health problems with them from small breeding stock, inbreeding and poor husbandry conditions.
~grumbles and stops ranting now~
 

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Even though my username is HamterDudette, I still happen to know a lot about reptiles, and the last visit I had to Petco had me furious!

Okay, so in the reptile section of the store, there was a teeny tiny little, probably smaller than 5 gallon tank with at least 10 baby leopard geckos in it! What got me mad was the fact that there was an empty tank next to it, and they didn't even think of just taking out the divider and letting the babies have a bigger tank. (In case you don't know what I'm talking about, the reptile and amphibian section and the aquatic section have tanks built into a large structure or the wall, and each tank is divided by a glass divider.) The substrate in the tank was sand, there couldn't have been enough room in there for a temperature gradient, and there was no moist hide. There were dead crickets floating in the waterdish, and I saw several of the leos had already dropped their tails at such a young age. The tails I did see were so thin, too! I saw on the tank floor many, many bits of dry, shedded skin, and even body parts, probably amputated when shedding. I saw one poor individual limping around in the waterdish, and his shedded skin was still clinging to his body! Only parts of it were shredded away. Gosh, I was so mad. And I knew I couldn't complain to any employees because I'm a very petite girl, and I confess that my face is rather chubby and childish...I'm sure any employee I attempted to talk to would just reply something along the lines of, "Okay, okay, that's fine, little girl. Now run off and look at the hamsters or something." :mad2: :mad2:
 

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Well in sorts i understand i worked for the small petstore in town things make me just as mad going to petsamrt, but hey gotta have reptiles to sell them they never have anything but fish. but my neighbor gave me there chinese water dragon they had for 2 yrs , lil did i know i ended up spending 75 in him to get rid of mouth rot. they kept him with no humidity for 2 yrs. he is now healthy and fat.
 

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It does help when the stores have the caresheets for animals. But even then, the stores aren't always that great. My friend went into one of them (Petco or Petsmart, can't remember which one), bought a chinchilla, and asked one of the employees how to care for it. In a nutshell, they told her to put it in like a 5 gallon tank and feed it. No mention of dust baths, no mention that even at that age it was waaaay too bid for the 5 gallon (mine are in a three story wire cage, no 5 gallons over here) and no mention that they needed chinchilla food. I even seem to recall them saying that she could just feed it rabbit pellets. The employee clearly didn't know what she was talking about, but (I agree with the one other post) just said something so that she would sound smart. If I hadn't known this girl, that chin woulda been cared for pretty poorly. Not because my friend didnt' want to take care of it, but because she would have listened to the employee who she THOUGHT knew how to take care of the chin. That also makes me wonder how well the pets IN the petstore are being taken care of.
 

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my petco caresheets are stupid, wrong, and for the most part useless. the petco here seems to only have sick rats. and no animals are divided by sex. they also leave dead bodies in cages a long time. seems ike the hampsters kill and eat each other.

petsmart is a far drive from me now, but i used to go there weekly. its GREAT. everyone knows a bunch about the pets they sell, they have good caresheets, and only carry females. there reptiles look great also. i have never been dissipointed there.

when they carried males before switching over to females the staff knew the individual personality of the rats to help me make the right choice. i have nothing but praise for them.
 

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My petco is great, they have, for the most part, accurate care sheets, all the animals are healthy, the males and females are seperated,they don't sell feeders, and they have what they call "specialists" but I believe are actually people reasonably knowledged and experienced, in seperate animal fields, birds, reptiles, small animals. :D

I heart run on sentences.
 
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